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What timeframe does the warranty cover?
Every Project E Beauty device includes a two-year manufacturer's warranty.
Manufacturer defects are covered by warranty; damage resulting from misuse, accidents, abuse, neglect, or other external causes are not.
Who pays for shipping a defective item back?
If problems emerge within 60 days of purchase, return shipping is on us. Beyond 30 days, you cover the cost to send it back to us, while we pay for the replacement to reach you.
Which devices qualify for lifetime warranty protection?
The Project E Beauty Ice Roller alone benefits from our lifetime warranty, with coverage starting from your purchase date.
How do I file a warranty claim?
Should a defect appear after the 60-day return window but within your 24-month coverage period, reach out to contact@projectebeautyskin.com and provide your claim details.
What information is required for your claim to be processed
- Completion of the warranty registration process
- Evidence of transaction
- Transaction identifier
- Your information for communication
- Brief description of the issue
What types of damage fall outside warranty protection?
- Accidents, mishandling, or improper use
- Modifications performed by yourself or a third party
- Repair carried out by someone not authorized
- Sale or assignment of ownership to another party
- Operation alongside peripherals or electrical supplies incompatible with this product/version
My product was discontinued during its warranty coverage; will I get a replacement?
Yes, should that particular item no longer be sold, we would be delighted to assist you in locating a suitable alternative
We either:
- Supply a unit matching the nearest available model
- Grant a credit equal to your original product's price
How do I go about registering my warranty?
Just visit the link provided here to complete your warranty registration with us