Do we ship to international destinations?
Yes, our global shipping network reaches customers everywhere. After we confirm your location, shipping costs are calculated during the final checkout step. We provide two shipping options:
- Standard shipping
- Expedited Shipping (via carriers including DHL, UPS, and FedEx)
We maintain clear pricing and delivery estimates at checkout, allowing you to pick the option that fits your needs.
How long does delivery take?
A delivery estimate is shown at checkout once we have your location details.
Delivery timeframes vary by nation; US shipments normally arrive within 6-7 business days while international shipments arrive in 5-12 business days.
Estimates account for order processing, handling, and transit. Actual timescales are approximate and customs delays at the destination are beyond our control.
What if my order is late or hasn't reached me?
Review the delivery window for your particular order. Standard delivery ranges from 6-7 business days for US locations and 5-12 days for overseas orders. *These periods exclude weekends.* Should your package fail to arrive within this timeframe, contact contact@projectebeautyskin.com for support.
Is there an expedited shipping option?
Yes, our expedited option targets delivery within 3-5 business days after the package ships. This covers most regions and an expected arrival date displays once your shipment is dispatched.
Can I monitor my shipment?
Yes, after your order ships, you'll get a unique tracking code to follow your shipment's progress.
My parcel shows as 'delivered', yet I haven't been able to get it?
Generally, this isn't something to worry about since tracking data often gets recorded ahead of the actual delivery moment.
- Confirm your shipping address is accurate and current
- Look for any delivery attempt notice
- See if the package might be in a designated safe spot
If your package remains missing 36 hours from the delivery date, please contact us at contact@projectebeautyskin.com
My tracking code isn't functioning?
Once your shipment leaves, tracking typically activates within 2-3 days. Should tracking remain inaccessible after that window, reach out to contact@projectebeautyskin.com via email